Similarly, any split may not show if you are working in the header or footer of the document or if you have one of the other panes open, such as the Reviewing pane. For instance, if you are viewing the document in Print Preview or in the Document Map, splitting doesn't show. Word has several different viewing modes, and a split screen is not available in all of them. But why, then, isn't the split immediately obvious from what is shown on the screen? (Makes sense, huh?) The fact that "Split" is not available from the menu and that "Remove Split" is visible (even if not accessible) would lend support to the document already being split. There are two possibilities: either the document view is currently split or it is not currently split. The "Remove Split" option is grayed out, and she does not see a double bar anywhere on the vertical navigation scroll. Phyllis notes that she is unable to access the split view of her Word document specifically, "Split" does not show up in the Window menu.
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